Terms of Service

1. Services Provided

Roof Prospect AI is an appointment auction marketplace operated by Roof Prospect Inc.. We provide marketing, lead generation, qualification, and appointment-setting services for:

• Residential roof coating and roof replacement projects
• Commercial flat and low-slope roof restoration projects (including fluid-applied restoration systems)
• General roofing inspection and estimation appointments

We generate inquiries, pre-qualify prospects, schedule inspection or estimate appointments, and auction those appointments to registered roofing contractors. The winning Contractor receives exclusive access to full contact and property details after payment is confirmed. We sell pre-qualified, booked appointments — not raw leads.

Roof Prospect Inc. does not perform roofing or construction services under these Terms unless separately contracted in writing.

2. Eligibility

You must be at least 18 years old, a licensed roofing contractor or roofing business located in the United States, and able to form a binding contract to use this Platform. By registering, you represent that you hold all licenses, registrations, bonds, and insurance required in every jurisdiction in which you operate. The Platform is offered only in the United States; we do not target or offer it to users in the European Economic Area, the United Kingdom, or Switzerland. We reserve the right to verify credentials and to suspend or terminate accounts that cannot demonstrate valid licensure.

3. Account Registration

You must provide accurate, current, and complete registration information and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. One account per business; you may not share, sell, or transfer your account or credentials. You agree to notify us immediately at support@roofprospect.ai of any unauthorized access or suspected breach.

4. Pricing, Payment & Account Credits

Appointment pricing varies based on project type, roof size, market conditions, county, and auction results. Applicable minimum bid amounts and, where offered, Buy Now prices are disclosed on each listing before you commit. All fees are stated and charged in US dollars. All services are prepaid unless otherwise agreed in writing, and payment must be received and confirmed before appointment contact details are delivered.

Card payments are processed by Stripe. By providing a payment method, you authorize us and Stripe to charge that method for the amounts you incur (winning bids, Buy Now purchases where offered, subscription fees, and applicable taxes). We do not store full card numbers. Prices, plans, and features may change prospectively; we will give notice of material changes as described in Section 30.

Account Credits (prepaid balance). You may prepay for Platform use by purchasing account credits. Credits are a prepaid balance for purchases on the Platform. They are not money, not a deposit, not a stored-value or gift card, and not a claim against Roof Prospect Inc. for cash.

• All credit purchases are final. Amounts paid for credits are non-refundable and non-cancellable once the charge is authorized, except where a refund is required by applicable law.
• No cash value. Credits may only be applied toward purchases on the Platform. They cannot be redeemed, exchanged, or paid out for cash, and no unused balance will be returned in cash on cancellation, termination, or account closure.
• Non-transferable. Credits are tied to your account and, where applicable, your company account. They may not be sold, assigned, transferred, or combined with another customer's balance.
• Bonus credits. Promotional or bonus credits are granted at our discretion, carry no cash value, and may be revoked if the underlying payment is reversed, refunded, or disputed.
• No expiration. Purchased credits remain available in your account until used or until your account is terminated for breach of these Terms.
• Acknowledgement. Before each credit purchase you must affirmatively acknowledge that the purchase is final and that credits cannot be redeemed for cash. We retain a record of that acknowledgement, including the date and time, the exact wording shown to you, the originating IP address, and basic device information.
• Appointment reviews are separate. This paragraph governs the purchase of credits itself. It does not limit the review remedy for an appointment that fails to meet qualification standards, which is described in the Replacement & Credit Policy in Section 9.

5. Subscriptions & Automatic Renewal

Subscription plans (such as Starter, Pro, and Enterprise) are billed monthly in advance via Stripe and grant a set number of appointment purchases or bids per billing period, as described on the pricing page.

• Automatic renewal. Your subscription automatically renews for successive billing periods at the then-current rate, and your payment method is charged at the start of each period, until you cancel.
• Cancellation. You may cancel at any time from your account settings or by emailing support@roofprospect.ai. Cancellation takes effect at the end of the current billing period; you retain access until then.
• No partial refunds. Subscription fees are non-refundable except where required by law. Unused bids or purchases do not roll over and are forfeited at the end of each billing period.
• Price changes. We will notify you of any change to your recurring price before it takes effect; continued use after the effective date constitutes acceptance.

6. Payment Authorization, Failed Payments & Chargebacks

If a charge is declined or reversed, we may suspend your account and withhold appointment details until payment is resolved. Initiating a chargeback or payment dispute on a valid charge is a breach of these Terms; in that event we may, to the extent permitted by law, reverse related account credits, suspend or terminate your account, and recover amounts owed. If you believe a charge is in error, contact us first at support@roofprospect.ai so we can resolve it.

Because credit purchases are acknowledged as final at the time of purchase, a dispute raised against a completed credit purchase is a breach of these Terms, and we may zero the corresponding credit balance in addition to the remedies described above.

7. Bidding and Appointment Purchases

Bids are binding commitments. If you place the winning bid or use Buy Now (where offered), you are obligated to pay the amount due and to attend the scheduled appointment at the property. Contact and property details are revealed only after payment is confirmed.

Minimum bid amounts and Buy Now prices are set per appointment and may vary based on property size, county, estimated value, and other factors. The Platform may offer optional automatic ("proxy") bidding, which places bids on your behalf up to a maximum you set; you remain responsible for any winning bid it places. All prices are in US dollars.

Auction close. Each auction closes at the closing time shown on the listing. For some listings, the closing time is set when the first bid is placed. Our system's record of the time a bid is received is final. Bids are not accepted after an auction closes, and a bid received after the closing time will be rejected, even if you started placing it before that time. We do not extend the closing time because a bid arrives near or after the close. We may withdraw, cancel, or end a listing before its closing time, for example if the property owner cancels.

Credit purchases are final. Winning bids and purchases paid with account credits are subject to Section 4, and all credit purchases are final as described there. A request to review a purchased appointment is handled only under Section 9.

8. Definition of a Qualified Appointment

A "Qualified Appointment" generally includes:

• Property owner or authorized decision-maker
• Flat or low-slope roof (for restoration projects), or applicable property type for residential projects
• Prospect expresses interest in inspection, estimate, or restoration discussion
• Confirmed date and time scheduled
• Verified contact information

For each scheduled appointment, Roof Prospect AI will provide to the winning Contractor after payment:

• Owner name
• Property address
• Phone number
• Email (if available)
• Qualification notes

9. Replacement & Credit Policy

This Section explains when you may ask us to review an appointment you purchased, how we handle that request, and what you receive if it is approved.

(a) Credits only. If we approve a request, we return the account credits you used to purchase that appointment to your Roof Prospect AI wallet. If you paid for that appointment by another method, we return the amount you paid for it as account credits. We do not issue refunds under this Section to a card, bank account, or other payment method, and we do not pay refunds in cash, except where applicable law requires it.

(b) How to request a review. You must submit your request from the purchased appointment in your account within 24 hours after the scheduled appointment time. Your request must include a written explanation of at least 50 characters and reasonable documentation supporting it, such as call or text records, photos, or notes from the visit. We may deny a request that is late, incomplete, or not supported by reasonable documentation.

(c) Review by a person. A member of our team reviews every request. We may ask you for more information, and we may contact the property owner or check other records to confirm the facts.

(d) Rebooking period. After we receive a request, we may try to rebook the appointment with the property owner for up to 7 days.

• If we rebook the appointment, we will send you the new appointment details, the rebooked appointment takes the place of the original one, and no credits are returned for the original appointment. If the rebooked appointment also falls through, you may submit one new request for the rebooked appointment under the same rules in this Section.
• If we cannot rebook the appointment within 7 days and your request qualifies, we will return the credits described in paragraph (a).
• If the property owner confirms before the 7 days end that the appointment is canceled and cannot be rebooked, and your request qualifies, we may return the credits sooner.

Appointments may qualify for review if:

• The prospect is not the property owner or an authorized decision-maker
• The contact information is invalid or cannot be verified
• The roof type does not match the listing
• The prospect canceled the appointment before the scheduled time
• The property owner did not show up for the appointment and did not answer the phone. If we rebook the appointment and the property owner attends the rebooked appointment, the appointment is valid and no credits are returned.

Appointments do not qualify for review if:

• You, or anyone acting for you, did not attend the appointment
• You canceled or rescheduled the appointment
• The prospect got bids or estimates from other contractors
• The prospect declined after receiving an estimate
• You decided the project was not profitable
• Weather delayed the inspection
• The prospect changed their mind after the appointment

(e) Our decision. We decide, in our sole discretion and in good faith based on the information available to us, whether a request qualifies and whether the outcome is a rebooked appointment, returned credits, or a denial. To the extent permitted by law, that decision is final. The credits returned for an approved request will never be more than the credits used for, or the amount paid for, that appointment.

(f) Returned credits. Credits returned under this Section are account credits under Section 4. They have no cash value, are non-transferable, and may only be applied toward future purchases on the Platform.

(g) Misuse of the review process. Submitting false, misleading, or repeated requests without a good-faith basis, or otherwise misusing this process, may lead us to deny requests, reverse credits returned because of inaccurate information, limit your access to this process, or suspend or terminate your account under Section 29.

(h) Exclusive remedy. The review process in this Section is not a guarantee that any property owner will attend an appointment or hire you (see Section 11). This Section states your sole and exclusive remedy for an appointment that fails to meet qualification standards. Nothing in this Section limits any right you may have under applicable law that cannot be waived or limited by agreement.

9A. Referral Program

We may offer a referral program that lets you earn bonus credits for referring other roofing companies to the Platform. While the program is offered, these rules apply.

• Eligibility. You must have an active account in good standing and share the personal referral link shown in your account.
• Qualified referral. A referral qualifies only if a roofing company that does not already have an account signs up through your referral link, and that company then purchases at least $500 in paid credits. The referral must be recorded when the company signs up. We cannot add a referral to an account after signup.
• What counts toward $500. Only credits the referred company buys with its own money count. Bonus, welcome, promotional, and referral credits do not count. Credits that are refunded, reversed, or disputed do not count, and neither do credits returned under Section 9.
• The bonus. For each qualified referral, you receive a one-time bonus of $225 in credits in your Roof Prospect AI wallet. The bonus is paid once per referred company, no matter how many users that company adds or how much it buys.
• Timing. We pay the bonus 30 days after the referred company has both signed up through your referral link and reached $500 in paid credit purchases, counted as described above. Both accounts must still be in good standing when the bonus is paid.
• No self-referrals or fraud. You may not refer yourself, your own company, a company under common ownership or control with yours, or a person who already uses the Platform. You may not create fake accounts, use misleading statements or spam, or otherwise manipulate the program. We may withhold, cancel, or reverse any bonus connected to a referral that breaks these rules or that we reasonably believe is fraudulent, and we may suspend or terminate the accounts involved.
• Bonus credits. Referral bonus credits are promotional credits under Section 4. They have no cash value, are non-transferable, and may only be applied toward purchases on the Platform.
• Taxes. You are responsible for any taxes that may apply to bonuses you receive.
• Changes. We may change, pause, or end the referral program at any time. We will give notice of a change as described in Section 30. A change applies to referred companies that sign up after the notice is given.
• Earlier program. This program replaces our earlier referral program, which paid a percentage of referred purchases. That earlier program ends on the date this version of the Terms takes effect, and no percentage commission is earned on purchases made on or after that date. Credits you were already paid under the earlier program stay in your account. Companies you referred before that date can also earn the one-time bonus under this Section once they qualify.

10. Volume Discounts

Contractors who achieve $5,000 in lifetime spend receive a 5% discount on future purchases. Contractors who achieve $10,000 in lifetime spend receive a 10% discount. Discounts are applied automatically at checkout, cannot be combined with other promotional offers, and may be modified or discontinued prospectively on notice.

11. No Guarantee of Results

Roof Prospect AI provides marketing and scheduling services only. We do not guarantee:

• Contract signing or revenue
• Close rate or sales performance
• Project approval or permitting
• Homeowner presence at the scheduled appointment time

AI quality scores are estimates only and do not constitute a guarantee of job value or homeowner intent. All sales outcomes are the sole responsibility of the Client.

12. Service Availability & Changes

The Platform is provided on an "as available" basis and may be under active development. We do not guarantee uninterrupted or error-free operation, and we may add, change, suspend, or discontinue any feature (including auction formats, Buy Now, subscription tiers, or notification channels) at any time. Where a change materially affects paid services you are already using, we will provide notice as described in Section 30.

13. Exclusivity

Appointments delivered to a Client will not be resold or reassigned once awarded and paid for. Roof Prospect AI reserves the right to serve multiple clients in different territories and markets. Only the winning bidder receives contact and property details for a given appointment.

14. Independent Contractor Relationship

Roof Prospect AI acts solely as a marketing and appointment-setting provider. No employer-employee, partnership, joint venture, or agency relationship is created by these Terms. Client is solely responsible for:

• Licensing and insurance
• Permits and contracts
• All work performed and its quality
• Compliance with all local, state, and federal laws

Roof Prospect Inc. assumes no liability for construction services or work performed by Client.

15. Appointment Conduct & Homeowner Contact

When you win an appointment and pay, we reveal the homeowner's actual contact details (name, phone, email if available, and property address) so you can fulfill the booked appointment. That information is confidential and is provided to you for the sole purpose of servicing that specific appointment. By winning an appointment, you agree to:

• Arrive at the scheduled time and conduct yourself professionally
• Use the homeowner's contact information only to fulfill that appointment
• Not add the homeowner to any marketing, SMS, email, or call list, or contact them for services outside the appointment scope, without their separate, documented consent
• Comply with all laws governing your contact with the homeowner, including the Telephone Consumer Protection Act (TCPA), state telemarketing and Do-Not-Call rules, and CAN-SPAM
• Not share, sell, or transfer the homeowner's information to any third party

You are solely responsible for your own communications with homeowners and for obtaining any consent those communications require. Violations may result in immediate suspension or termination and may give rise to the indemnity in Section 22.

16. Prohibited Uses

You may not use the Platform to:

• Scrape, crawl, or bulk-download appointment or homeowner data
• Bid with no intent to attend the appointment, or engage in bid manipulation or collusion
• Share login credentials with, or resell access to, competitors or third parties
• Contact homeowners outside the appointment context or in violation of the TCPA or Do-Not-Call rules
• Reverse-engineer, copy, or create derivative works of the Platform
• Introduce malware, probe or breach security, or interfere with the Platform's operation
• Use the Platform for any unlawful, fraudulent, or infringing purpose

17. Data and Privacy

Homeowner contact information (name, phone, email, full address) is confidential and may only be used to fulfill the specific booked appointment, as described in Section 15. You may not add homeowners to third-party marketing lists without their explicit, documented consent. Our Privacy Policy governs how we collect and handle your personal data and is incorporated into these Terms by reference.

18. SMS Communications

When you provide your mobile phone number during onboarding or registration and check the SMS consent box, you consent to receive recurring transactional SMS text messages from Roof Prospect AI related to your use of the Platform. Consent is given only through that opt-in checkbox (it starts unchecked and is never assumed). Because these transactional messages are how the Platform delivers appointment and account notices, checking the box is required to register; you may opt out at any time after signup by replying STOP or in your account settings. We keep a timestamped record of each opt-in, including the consent wording shown. These are not marketing messages. Message types include:

• Two-factor authentication (2FA): One-time verification codes for signup, login, and password recovery
• Appointment alerts: Notifications when new appointments become available in your subscribed counties
• Appointment reminders: Reminders as your scheduled appointment time approaches (typically 24 hours and 1 hour before)
• Auction updates: Outbid notifications and auction win confirmations
• Security alerts: Payment failure notices, account security events, and service disruptions

SMS provider. We send SMS through GoHighLevel (also known as LeadConnector), our messaging provider, which delivers messages over the mobile carrier networks. Your phone number and message content are shared with GoHighLevel solely to deliver messages on our behalf and are not sold or used for its own marketing.

Message frequency: Approximately 2–5 messages per week, depending on your bidding activity and notification preferences. Frequency varies based on account activity.

Msg & data rates may apply. Your mobile carrier's standard messaging and data rates apply to all SMS messages. Roof Prospect AI is not responsible for charges imposed by your carrier.

Opt-out: You may opt out at any time by replying STOP to any message from Roof Prospect AI. You will receive one final confirmation message. Opting out of SMS does not affect other channels (email, in-app), and you may also manage SMS preferences in your account settings.

Help: Reply HELP to any message for support information, contact support@roofprospect.ai, or call (904) 694-6399.

No marketing messages: Roof Prospect AI does not send promotional or marketing text messages. All SMS communications are transactional and directly related to your Platform activity.

Supported carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, and most regional carriers.

Carrier disclaimer: Carriers are not liable for delayed or undelivered messages, and delivery is not guaranteed.

Age requirement: You must be 18 years or older to participate in our SMS program (Section 2 already requires this to use the Platform at all).

19. Intellectual Property

All Platform content, software, trademarks, and AI scoring models are the property of Roof Prospect Inc. or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for its intended purpose. You may not reproduce, distribute, or create derivative works without our written permission. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

20. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE PLATFORM AND ALL APPOINTMENTS, DATA, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, Roof Prospect Inc. DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Platform will be uninterrupted, secure, or error-free, that appointment or homeowner information will be accurate or complete, or that any homeowner will attend or transact. Some jurisdictions do not allow certain disclaimers, so parts of this Section may not apply to you.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Roof Prospect Inc. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST BUSINESS, BUSINESS INTERRUPTION, CONSTRUCTION DEFECTS, OR PROPERTY DAMAGE, ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Roof Prospect Inc.'s total aggregate liability for any dispute concerning a specific appointment is limited to the amount you paid for that appointment. For any other claim, our total aggregate liability is limited to the greater of the amounts you paid to us in the three (3) months before the event giving rise to the claim, or $100. These limitations apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so parts of this Section may not apply to you.

22. Indemnification

You agree to defend, indemnify, and hold harmless Roof Prospect Inc., its officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform; (b) your bids, purchases, or attendance (or non-attendance) at appointments; (c) any roofing, construction, inspection, or estimate work you perform; (d) your communications with homeowners, including any violation of the TCPA, Do-Not-Call rules, or CAN-SPAM; (e) your violation of these Terms or of any law; or (f) your infringement of any third party's rights.

23. Dispute Resolution; Binding Arbitration; Class-Action Waiver

Please read this Section carefully — it affects your legal rights.

Informal resolution first. Before starting an arbitration, you agree to contact us at support@roofprospect.ai and give us 30 days to resolve the dispute informally and in good faith.

Binding arbitration. Except as stated below, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Duval County, Florida, or by videoconference where the rules allow. The arbitrator's award may be entered in any court of competent jurisdiction. This arbitration agreement is governed by the Federal Arbitration Act.

Class-action and class-arbitration waiver. You and Roof Prospect Inc. agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding.

Jury-trial waiver. To the extent a dispute proceeds in court rather than arbitration, you and Roof Prospect Inc. each waive any right to a jury trial.

Exceptions. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in court to protect intellectual property or confidential information.

30-day right to opt out. You may opt out of this arbitration agreement (Section 23) within 30 days of first accepting these Terms by emailing support@roofprospect.ai with the subject line "Arbitration Opt-Out" and your account name. Opting out does not affect any other part of these Terms.

Time limit. Any claim must be filed within one (1) year after it arises, or it is permanently barred, to the extent permitted by law.

Governing law. These Terms and any dispute are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Where arbitration does not apply, the state and federal courts located in Duval County, Florida have exclusive jurisdiction, and you consent to that jurisdiction and venue.

24. Electronic Communications & Consent

You consent to receive communications from us electronically — by email, SMS (per Section 18), and in-app notices — and you agree that electronic communications, agreements, and records satisfy any legal requirement that such communications be in writing. This consent is made under the federal E-SIGN Act. You may withdraw consent to non-essential electronic communications, but doing so may prevent you from using the Platform.

25. Notices

We may provide notices to you by email to your account address, by SMS, or by posting in the Platform, and such notice is effective when sent or posted. Legal notices to us must be sent to Roof Prospect Inc., 16011 N Main St #3159, Jacksonville, FL 32206, with a copy to support@roofprospect.ai.

26. Force Majeure

Roof Prospect Inc. is not liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disasters, severe weather, war, terrorism, labor disputes, utility or internet failures, and the acts or outages of third-party providers (such as payment, hosting, or messaging providers).

27. Assignment

You may not assign or transfer these Terms or your account without our prior written consent, and any attempt to do so is void. We may assign these Terms, in whole or in part, including in connection with a merger, acquisition, reorganization, or sale of assets.

28. General Provisions

These Terms and the Privacy Policy are the entire agreement between you and Roof Prospect Inc. regarding the Platform and supersede any prior agreements. If any provision is held unenforceable, the remaining provisions stay in effect, and the unenforceable provision is modified to the minimum extent necessary. Our failure to enforce any provision is not a waiver of it. There are no third-party beneficiaries. Section headings are for convenience only. The provisions that by their nature should survive termination — including Sections 6, 11, 14, and 17 through 28 — survive.

29. Term & Termination

These Terms apply to all appointment purchases and services provided. Either party may discontinue services at any time. We may suspend or terminate your account for breach of these Terms, non-payment, chargebacks on valid charges, fraudulent activity, or conduct harmful to other users. Any previously delivered services remain subject to these Terms. Account credits issued for approved disputes may only be applied toward future purchases and are forfeited on termination for cause.

30. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or in-app notice, and we will update the "Last updated" date above. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms. If you do not agree, stop using the Platform and cancel your subscription.

31. Acceptance

By registering for, purchasing, bidding on, or accepting appointments from Roof Prospect Inc., you acknowledge that you have read, understood, and agreed to these Terms of Service, including the arbitration agreement and class-action waiver in Section 23.

32. Contact

Questions about these Terms? Contact us at support@roofprospect.ai, or by mail at Roof Prospect Inc., 16011 N Main St #3159, Jacksonville, FL 32206.